← Back to the story
Meridian Freight · Dispatch team

Who carries how many drivers

A dispatcher who knows each driver can keep a promise. Meridian's boards run about 40 to 42, and that works. Today three boards are well past 50, and they hold every Crossroads driver.

Today

8 dispatchers, 380 drivers, three boards overloaded

VP of OperationsMeridian Freight
Dispatch Manager8 dispatchers
Board A
41
Board B
40
Board C
42
Board D
41
Board E
42
Board F
57
Board G
59
Crossroads
58
Meridian driversCrossroads driversOver 50

Two of three Crossroads dispatchers left after the deal. Their 32 drivers went to boards F and G, 16 each.

After the fix

9 dispatchers, every board at 42 or 43

VP of OperationsMeridian Freight
Dispatch Manager9 dispatchers
Driver Managerday 30, 60, 90 check-insExisting role · no new cost
Board A
43
Board B
43
Board C
42
Board D
42
Board E
42
Board F
42
Board G
42
Board H
42
New board I
42
Board J
If needed
New dispatcher hireSecond hire, only if a board passes 45 at week 10

Crossroads drivers are mixed across all boards, so no board is "the acquired one." The driver manager is an existing fleet manager, about 4 hours a week.